MC˛
SYSTEMS has been in the library automation
software industry for over 10 years.
Our goal is to provide affordable yet
reliable, high-quality, feature-rich library
automation software to libraries of all
types and sizes. Unlike
many companies in the library automation
software industry MC˛ SYSTEMS offers FREE
technical support for all of its software
and bar code units. These products include
and are limited to: Auto Librarian™ (all
versions), Auto Librarian™ Remote Card
Catalog, Auto Librarian™ Remote
Circulation, MARC/AL Interface Utility and
Auto Librarian™ Remote Data Entry.
Technical support for these software
packages and bar code units can be
obtained in any of the following ways:
Email:
techsupport@autolib.com
(preferred method - answers within 24
hours).
phone:
(800)330-8026
- for quick questions or (561)997-2509 - for
longer technical questions or if referred to
this number after calling the (800) number.
(Generally this phone is manned from 3:00 pm
- 5:00 pm EST)
fax:
(800)330-8026
Of course, as
you would expect, our expertise is in our
Auto Librarian software products. Although
we recommend, and in some cases sell 3rd
party products, we cannot provide free
technical support for all hardware and
software questions relating to these 3rd
party products and therefore we defer to the
experts where those products are concerned.
If your question relates to one of the
following please use the Technical Support
Information for that product for the best
answers to your questions.
Adobe
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Microsoft
Windows™ 95/98/Me/NT/2000/XP/2003:
For questions re: Microsoft Backup, Restore,
Scandisk, Defrag, networking computers and
other Windows issues visit Microsoft
Corporation’s website:
www.microsoft.com/windows (click on Windows
under Product Family Sites). This excellent
website has FAQs, email addresses and phone
numbers for each type of Windows
installation.
Worth Data
Bar Code Units (formerly
Worthington Data Solutions): if
we are unable to answer your question or if
you need warranty service:
Worth Data,
Inc., phone: (800)345-4220 hours:
Monday - Friday 7am - 5pm Pacific Time website
for technical support: www.barcodehq.com/techsupport.html
Bookwhere
2000™:
website: www.web-clarity.com
or email:info@seachange.com
phone: (905)542-9484 (Canada) toll
free: 1(800)661-7274
Iomega Zip™
Drives/backup/restore:
website: www.iomega.com
(click Support) phone:
(888)446-6342
For computer
hardware problems with CPU, hard drive,
printer, or monitor contact the hardware
manufacturer (example: Compaq, Dell,
Hewlett-Packard, Gateway, IBM, etc.).
