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Fall 2004 Newsletter

 

How to contact MC˛ SYSTEMS:

Web Contact:
Sales Information Form

           Technical Support Form

phone:  sales (800)330-8026  technical support (561)997-2509

fax: (800)330-8026

mail: MC˛ SYSTEMS, 115 Oregon Lane, Boca Raton, FL  33487-1523

Contact us for Auto Librarian™ technical support or for product information.  To order send check or purchase order the address above and list items requested (indicate keyboard pin size 5 or 6 pin or USB when ordering bar code scanners).

Technical

Support

MC˛ SYSTEMS has been in the library automation software industry for over 25 years.  Our goal is to provide affordable yet reliable, high-quality, feature-rich library automation software to libraries of all types and sizes.  Unlike many companies in the library automation software industry MC˛ SYSTEMS offers FREE technical support for all of its software and bar code units. These products include and are limited to: Auto Librarian™ (all versions), Auto Librarian™ Remote Card Catalog, Auto Librarian™ Remote Circulation, MARC/AL Interface Utility and Auto Librarian™ Remote Data Entry. Technical support for these software packages and bar code units can be obtained in any of the following ways:

Techsupport: Technical Support Form (preferred method - answers within 24 hours).

phone: Sales:(800)330-8026 * Techsupport: (561)997-2509 (9:00 am - 5:00 pm EST)

fax: (800)330-8026

Of course, as you would expect, our expertise is in our Auto Librarian software products. Although we recommend, and in some cases sell 3rd party products, we cannot provide free technical support for all hardware and software questions relating to these 3rd party products and therefore we defer to the experts where those products are concerned. If your question relates to one of the following please use the Technical Support Information for that product for the best answers to your questions.

Adobe Acrobat Reader Ver. 6.x is required to view and print the Fact Sheets featured on this website. To download the Reader click the following link: download Adobe Reader.

Microsoft Windows™ 95/98/Me/NT/2000/XP/2003: For questions re: Microsoft Backup, Restore, Scandisk, Defrag, networking computers and other Windows issues visit Microsoft Corporation’s website: www.microsoft.com/windows (click on Windows under Product Family Sites). This excellent website has FAQs, email addresses and phone numbers for each type of Windows installation.

Worth Data Bar Code Units (formerly Worthington Data Solutions): if we are unable to answer your question or if you need warranty service:

Worth Data, Inc., phone: (800)345-4220 hours: Monday - Friday 7am - 5pm Pacific Time website for technical support: www.barcodehq.com/techsupport.html

Bookwhere 2000™: website: www.web-clarity.com or email:info@seachange.com phone: (905)542-9484 (Canada) toll free: 1(800)661-7274

Iomega Zip™ Drives/backup/restore: website: www.iomega.com (click Support) phone: (888)446-6342

For computer hardware problems with CPU, hard drive, printer, or monitor contact the hardware manufacturer (example: Compaq, Dell, Hewlett-Packard, Gateway, IBM, etc.).

 

 

 

 

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